Effective Date: 1 June 2024 Legal Name: Ranglahari Creations
At Ranglahari Creations, we strive to ensure your satisfaction with our products. However, if you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and options.
1. Eligibility for Refunds
1.1 Product Condition: To be eligible for a return, your item must be unused and in the same condition that you received.
1.2 Proof of Purchase: A receipt or proof of purchase is required for all refund requests.
1.3 Refund Duration: You must initiate the refund process within 2 days of receiving the product and we will initiate your refund withing 24-48 Hours.
2. Non-Refundable Items
Certain items are not eligible for refunds. These include:
Customized or personalized items
Items on sale or clearance
Digital products (e.g., downloadable content)
All types of Akhand Diya
3. Initiating a Refund
3.1 Contact Us: To start the refund process, please contact our customer service team at ranglaharicreations@gmail.com with your order number and reason for the refund.
3.2 Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4. Processing Refunds
4.1 Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
4.2 Refund Method: If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within 7 to 10 days, depending on your card issuer’s policies.
5. Late or Missing Refunds
5.1 Check Bank Account: If you haven’t received a refund yet, first check your bank account again.
5.2 Contact Credit Card Company: Then contact your credit card company, as it may take some time before your refund is officially posted.
5.3 Contact Your Bank: Next, contact your bank. There is often some processing time before a refund is posted.
5.4 Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at ranglaharicreations@gmail.com
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atranglaharicreations@gmail.com and send your item to our Shop address in Nashik.
7. Shipping Returns
To return your product, you should mail your product to: Nashik, Maharashtra Shop Address
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
9. Contact Information
For questions related to refunds and returns, please contact us at:
You have the freedom to cancel your orders within 2 hours before they are dispatched, and there will be no additional expenses incurred for doing so. To initiate a cancellation, you can contact our customer support team through our helpline or by sending us an email at –ranglaharicreations@gmail.com. However, once an order has been dispatched, we regret to inform you that it cannot be canceled.
